92co Responsible Gaming
At 92co, we genuinely believe that gambling should be an enjoyable pastime — never a source of financial stress or personal hardship. Pakistan's premier cricket betting and casino platform is built on the principle that player wellbeing always comes before revenue. This page outlines every tool, policy, and resource available to help you stay in control of your 92co experience.
Our Commitment to Responsible Gaming
What 92co promises every Pakistani player
The 92co Responsible Gaming Pledge
Cricket is Pakistan's national passion — from the noise of a packed National Stadium Karachi to late-night PSL matches watched across Lahore, Faisalabad, and Rawalpindi. 92co was built to bring that excitement online in a way that is fun, fair, and safe. We take our responsibility as a licensed gaming operator seriously and have embedded player protection tools directly into the 92co platform — not as an afterthought, but as a core design principle.
Our responsible gaming framework is guided by the obligations of our international gaming license and best-practice standards from recognised global responsible gambling bodies. We train our customer support staff to identify and respond to signs of problem gambling, and we act quickly when a player signals that they need help.
Every 92co player — whether they are betting on a PSL T20 in Karachi or spinning slots at midnight in Islamabad — has access to the full suite of responsible gaming controls described on this page, free of charge, at any time.
Quick Self-Check: Is Your Gambling Still Fun?
Answer honestly. If you find yourself saying "yes" to three or more of these, it may be time to use 92co's responsible gaming tools or speak to a counsellor.
If you answered yes to three or more questions above, please contact our support team at [email protected] or activate a self-exclusion period directly from your 92co account settings.
92co Player Protection Tools
Six powerful controls built directly into your 92co account — available free, always
Deposit Limits
Set a daily, weekly, or monthly PKR deposit cap on your 92co account. Once your chosen limit is reached, no further deposits are accepted until the limit period resets. Lowering your limit takes effect immediately; increasing it requires a mandatory 7-day cooling-off period to prevent impulsive decisions during a losing streak.
Self-Exclusion
Request a voluntary self-exclusion period of 1 month, 3 months, 6 months, 1 year, or permanently. During self-exclusion, your account is fully suspended — you cannot deposit, bet, or access casino games. 92co will also attempt to suppress any promotional communications to your registered email and phone number for the duration.
Session Time Limits
Set a maximum session duration — for example, 1 hour or 2 hours per login session. When your session limit is reached, 92co will display a clear reminder and log you out automatically. This is especially useful for late-night PSL betting sessions when time can slip away quickly without you realising.
Cool-Off / Take a Break
Not ready for full self-exclusion but need a short pause? Use the Cool-Off feature to block your 92co account for 24 hours, 48 hours, or 7 days. This is a softer, temporary break — perfect if you feel like your gaming sessions have become a little too frequent or intense during a busy PSL season.
Reality Checks
Enable regular on-screen reality check pop-ups that appear every 30, 60, or 90 minutes during active gaming sessions. Each check displays how long you have been playing, the total amount wagered in that session, and your net win/loss position — helping you make informed decisions about whether to continue playing.
Loss Limits
Set a daily, weekly, or monthly PKR loss limit — the maximum net loss you are comfortable accepting in any given period. Once reached, your account is automatically restricted from placing further bets or casino wagers until the limit period resets. Like deposit limits, reductions apply immediately while increases require a 7-day delay.
How to Activate Self-Exclusion on 92co
Four straightforward steps — takes less than 2 minutes from your account settings
Log In to Your Account
Visit 92co.pro and log in using your registered mobile number and password. If you have forgotten your password, use the account recovery option on the login page.
Go to Responsible Gaming Settings
From your account dashboard, navigate to "Account Settings" and then select the "Responsible Gaming" tab. All player protection controls are grouped here in one place.
Choose Your Exclusion Period
Select the self-exclusion duration that feels right — 1 month, 3 months, 6 months, 1 year, or permanent exclusion. Read the brief summary of what changes during the exclusion period before confirming.
Confirm and Done
Confirm your selection. Your self-exclusion activates within 24 hours. You will receive a confirmation to your registered email and phone number. Your account will be suspended and deposits blocked for the full period.
Important: If you have opted for permanent self-exclusion, your decision is irreversible. 92co will not reinstate permanently excluded accounts under any circumstances — this is by design, to give you the strongest possible protection. For temporary exclusions, re-opening your account before the exclusion period ends requires a mandatory 7-day review and cannot be done instantly. If you are in a crisis and need immediate help, contact our support team at [email protected] around the clock.
Can't access your account? If you are unable to log in to activate self-exclusion — for example, because you have forgotten your login details — email [email protected] from your registered email address with the subject line "Self-Exclusion Request". Our support team will process the exclusion manually within 24 hours, no login required.
Warning Signs of Problem Gambling
Problem gambling can develop gradually and is not always obvious at first. Being aware of the warning signs is the first step to staying in control. Watch out for these patterns in yourself or someone you know:
Healthy Gambling Tips for Pakistani Players
Responsible gaming is not about stopping all fun — it is about keeping gambling in its proper place. Here are practical habits that help 92co players maintain a healthy, balanced approach:
92co Responsible Gaming Policy — Key Details
The policies and commitments that underpin responsible gaming on 92co
| Policy / Tool | Details | Status |
|---|---|---|
| Minimum Age Policy | 21 years and above only. CNIC or passport-based age verification required at registration and before first withdrawal. | Active |
| Deposit Limits | Daily / weekly / monthly PKR caps. Reductions instant; increases require 7-day delay. | Active |
| Loss Limits | Daily / weekly / monthly net loss caps in PKR. Same delay rules as deposit limits apply to increases. | Active |
| Session Time Limits | Configurable maximum session length from 30 minutes to 8 hours. Auto-logout on limit reached. | Active |
| Reality Check Reminders | On-screen pop-ups at 30 / 60 / 90-minute intervals displaying session time and net win/loss. | Active |
| Cool-Off / Take a Break | Short-term account pause of 24 hours, 48 hours, or 7 days — no minimum for activation. | Active |
| Self-Exclusion | 1 month / 3 months / 6 months / 1 year / permanent. Activates within 24 hours of confirmed request. | Active |
| Problem Gambling Support Line | Support team available from 9 AM to 1 AM PKT for responsible gaming queries — English language. | Active |
| Minor Protection | 92co strongly recommends parents and guardians install parental control software to prevent minors accessing gaming sites on shared devices. | Active |
Licensing & Accountability
92co operates under an international gaming license. Our responsible gaming obligations are not optional recommendations — they are legally binding conditions of our license framework. We are required to:
- Verify player age before any gambling activity
- Provide functional self-exclusion tools to all players
- Train customer-facing staff in problem gambling identification
- Maintain player fund segregation from operational accounts
- Submit to regular responsible gaming compliance audits
If you feel that 92co has failed in any of these obligations in relation to your account, you may escalate your concern to the regulatory authority under whose framework our license is issued.
Need help right now? Email [email protected] with the subject "Responsible Gaming Help". Our trained team will respond within 2 hours during support hours.
Play With Confidence and Control
92co gives every Pakistani player the tools they need to keep gambling fun, affordable, and firmly in their control. Set your limits, enjoy the PSL action, and play the way it is meant to be played.
21+ only. Gambling involves risk. Please play responsibly. If gambling stops being fun, use 92co's self-exclusion tools or contact support.