92co Privacy Policy

1 Introduction and Scope

This Privacy Policy ("Policy") describes how 92co ("we", "us", "our", "the Platform") collects, processes, stores, and protects the personal data of users ("you", "Player", "User") who register for, access, or interact with the 92co website at https://92co.pro and all associated services — including cricket betting, live casino, slot games, fishing games, account management, and customer support.

92co is committed to handling your personal data responsibly, transparently, and in accordance with the data protection obligations imposed by the terms of our international gaming license. This Policy should be read alongside our Terms & Conditions and Responsible Gaming Policy, both of which form part of the overall agreement between you and 92co.

By registering a 92co account or continuing to use the platform after this Policy has been published, you acknowledge that you have read and understood how 92co processes your personal information as described here.

2 Information We Collect

2.1 Registration and Identity Data

When you create a 92co account, we collect the information necessary to establish and verify your identity, including:

• Full legal name as it appears on your Pakistani CNIC or passport
• Date of birth (for mandatory age verification — 21+ policy)
• Pakistani mobile phone number
• Email address
• Residential city (e.g. Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi)
• Username and encrypted password

2.2 Verification and KYC Documents

As part of our Know Your Customer (KYC) obligations under our international gaming license, we may collect and retain copies of:

• Pakistani National Identity Card (CNIC) — front and back
• Valid Pakistani passport (photo page)
• Proof of payment method ownership (e.g. screenshot of JazzCash or EasyPaisa account registered in your name)
• Any additional documentation requested by our compliance team during enhanced due diligence reviews

2.3 Financial and Transaction Data

All financial activity on your 92co account is logged and retained, including:

• Deposit amounts, timestamps, and payment method references (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank)
• Withdrawal requests, amounts, and processing status
• Bonus crediting, wagering activity against bonuses, and bonus expiry events
• Account balance history

2.4 Gaming and Betting Activity

We collect detailed records of your activity on the platform, including:

• Bets placed — sport, event, market, selection, odds, stake, and outcome
• Casino game sessions — game title, session duration, wager amounts, and results
• Slot and fishing game activity — including Caishen Fishing and Phoenix Rises session data
• PSL and cricket betting history — match events, in-play bet placement timestamps

2.5 Technical and Device Data

When you access 92co, we automatically collect certain technical information, including:

• IP address and approximate geographic location derived from IP
• Device type, operating system, and browser version
• Session start and end timestamps
• Pages and features accessed during each session
• Referral URL (if you arrived at 92co via an internal navigation path)

2.6 Communication Records

All communications between you and 92co's support team are recorded and stored, including live chat transcripts, email correspondence sent to or from [email protected], and records of any complaint or dispute raised through our formal process.

3 How We Collect Your Data

92co collects your personal data through the following channels:

4 Why We Use Your Data

92co uses your personal data only for legitimate, specific purposes directly connected to operating the platform and meeting our regulatory obligations. The primary purposes are:

• Account management: Creating, maintaining, and securing your 92co player account
• Age and identity verification: Ensuring all players are 21 years of age or older, as required by our 21+ policy and international gaming license obligations
• Payment processing: Facilitating PKR deposits via JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank, and processing withdrawal requests to verified accounts
• Regulatory compliance: Meeting anti-money laundering (AML), Know Your Customer (KYC), and responsible gaming obligations imposed by our gaming license framework
• Fraud prevention and platform security: Detecting and preventing duplicate accounts, bonus abuse, payment fraud, and unauthorised access attempts
• Customer support: Responding to your queries, resolving complaints, and managing disputes in relation to bets, payments, or account actions
• Responsible gaming monitoring: Identifying patterns of play that may indicate problem gambling behaviour, and applying self-exclusion and limit settings you have requested
• Platform improvement: Analysing anonymised and aggregated usage data to improve platform performance, game selection, and user experience
• Legal obligations: Retaining records as required by the terms of our international gaming license and any applicable regulatory authority requests

5 Legal Basis for Processing

92co processes your personal data on the following legal bases, as applicable to each processing activity:

6 Sharing Your Information

92co does not share your personal data with third parties except in the following limited and controlled circumstances:

6.1 Service Providers

We engage trusted third-party service providers who process data on our behalf, strictly under data processing agreements that prohibit any use of your data beyond what is necessary to deliver the contracted service. These include:

• Payment gateway operators (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank) — for transaction processing
• KYC and identity verification providers — for document authentication and age verification
• Third-party game providers — who receive anonymised session data for game integrity and RNG certification purposes
• IT infrastructure, cloud hosting, and cybersecurity providers — who process technical data as part of platform operation
• Customer support platform providers — who host our support ticket and live chat systems

6.2 Regulatory and Law Enforcement Authorities

92co will disclose personal data to regulatory authorities, law enforcement agencies, or financial intelligence units where we are legally required to do so under the terms of our international gaming license or upon receipt of a valid legal order. This includes reporting obligations under applicable anti-money laundering frameworks.

6.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of 92co's business, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer via the email address registered on your 92co account prior to your data being subject to a different privacy policy.

7 Data Retention

92co retains your personal data for as long as your account remains active and for a defined period thereafter, in accordance with our regulatory obligations. The key retention periods are:

After the applicable retention period, personal data is securely deleted or anonymised in a manner that makes re-identification impossible. Anonymised and aggregated data may be retained indefinitely for statistical and analytical purposes.

8 Security Measures

92co implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, loss, theft, or disclosure. These include:

• SSL/TLS encryption: All data transmitted between your device and 92co's servers is encrypted using industry-standard Transport Layer Security (TLS) protocols. The padlock icon in your browser confirms this connection is active.
• Encrypted data storage: Sensitive personal data — including identity documents and payment information — is stored in encrypted form using AES-256 or equivalent encryption standards.
• Password hashing: Account passwords are never stored in plain text. 92co uses strong one-way hashing algorithms so that passwords cannot be retrieved even by 92co staff.
• Two-factor authentication (2FA): Players are strongly encouraged to enable 2FA on their accounts for an additional layer of login security.
• Access controls: Internally, access to personal data is restricted on a strict need-to-know basis. Only authorised 92co personnel with a legitimate operational reason may access identifiable player data.
• Regular security audits: 92co's platform and data infrastructure undergo periodic security assessments and penetration testing.
• Fraud monitoring: Automated systems continuously monitor for unusual account behaviour, suspicious login patterns, and anomalous transaction sequences.

9 Cookies and Tracking

9.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. 92co uses cookies and similar tracking technologies to ensure the platform functions correctly, maintain your login session, and understand how the platform is being used so we can continue to improve it.

9.2 Types of Cookies Used by 92co

9.3 Managing Cookies

You can manage and disable non-essential cookies at any time through your browser settings. Note that disabling essential and security cookies may prevent you from logging in or using core 92co platform features. Most modern browsers on Android and iOS (commonly used by Pakistani players accessing 92co on mobile) provide straightforward cookie management options under browser Privacy or Site Settings menus.

10 Your Data Rights

As a 92co player, you have the following rights in relation to your personal data. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request" and your registered account email address.

11 Minors and Age Verification

92co operates a strict 21+ only policy. We do not knowingly collect or process personal data from individuals under the age of 21. Age verification is a mandatory step in the 92co registration process, and accounts are subject to additional age verification checks prior to any withdrawal being processed.

If 92co becomes aware that personal data has been collected from a person under the age of 21, the account will be immediately suspended, all data related to that account will be deleted to the extent permissible by law, and any funds held in the account will be handled in accordance with our regulatory obligations.

If you are a parent or guardian and believe that your child under 21 has registered a 92co account, please contact us immediately at [email protected]. We will take prompt action to investigate and close the account if the age violation is confirmed.

12 International Data Transfers

As a platform operating under an international gaming license, some of 92co's data processing infrastructure and third-party service providers may be located outside Pakistan. Where personal data is transferred internationally, 92co takes steps to ensure that appropriate safeguards are in place to protect your data to a standard equivalent to that required under our gaming license framework, including:

• Data processing agreements with all third-party processors containing appropriate data protection clauses
• Use of reputable, internationally certified cloud infrastructure providers with recognised security certifications
• Transfer impact assessments where data flows to jurisdictions with materially different data protection standards

By using 92co, you acknowledge that your personal data may be processed in jurisdictions outside Pakistan as part of normal platform operations, always subject to the safeguards described above.

13 Policy Updates

92co reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data processing practices, regulatory requirements, or platform features. When we make material changes to this Policy, we will:

• Update the "Last Updated" date displayed at the top of this page
• Send a notification to the email address registered on your 92co account at least 7 days before the updated Policy takes effect
• Display a prominent notice on the 92co.pro website during the notice period

Minor or non-material changes (such as clarifications of existing language or corrections of typographical errors) may be made without prior notice. It is your responsibility to review this Policy periodically. Continued use of 92co after the effective date of any updated Policy constitutes your acceptance of the revised terms.

14 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 92co handles your personal data, please reach out to our team using the contact details below. We aim to respond to all data-related queries within 5 business days.